Account Manager - Migration Team

McLean, VA
Full Time
Account Management
Mid Level
Global Guardian protects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VA, and Charlotte, NC, identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor-backed, high-growth company that offers employees growth opportunities within the organization.

The Account Manager - Migration Team will be responsible for effectively managing client relationships, and migration of clients to a new Travel Risk Management Platform. They will focus on communication, training, migration of accounts and platform usage guidance to maximize customer satisfaction and business outcomes. 

Responsibilities
  • Assist with the migration of clients from one technology platform to another
  • Manage migration process for more than one client concurrently
  • Document processes and progress 
  • Work as part of a team towards a common goal
  • Solve client issues and escalate when necessary
  • Help oversee and coordinate general account and migration management activities and deliverables
  • Help ensure the team is effectively managing client relationships, onboarding, and engagement
Competencies and Attributes
  • Clearly communicating with clients and internal teams
  • Actively listening to client needs and feedback
  • Building and maintaining strong client relationships
  • Adapting communication style to different audiences
  • Developing and implementing account strategies
  • Analyzing data to identify trends and opportunities
  • Forecasting and planning for future business needs
  • Identifying and mitigating potential risks
Qualifications and Education
  • 1-2 years of Account Management or Project Delivery experience
  • College degree (undergraduate or equivalent)
  • Exposure to a fast-paced environment
  • Analytical and data manipulation experience, using data to inform decisions
Position Type and Schedule
  • Regular Full-Time (RFT)
  • Salary Range: $65,000 to $75,000 annually
  • 24/7 availability to the client while on task
  • May require domestic and international travel
Work Environment and Physical Demands
Reasonable accommodation requires the physical and mental capacity to perform all essential functions effectively. Additional demands include:
  • Exposure to stressful situations, such as challenging individuals or high-alter security issues
  • Rapid and effective decision-making during emergencies

Equal Opportunity Employer Statement:
Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin age, protected veteran, disabled status, or genetic information. If you need reasonable accommodation regarding the application process, do not hesitate to contact [email protected]. 
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