Company Overview

Global Guardian protects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VA and Charlotte, NC, identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor-backed, high-growth company that offers employees growth opportunities within the organization. 
 

Position Overview

The Command Center Security Analyst will be responsible for handling the day-to-day operations of the Command Center, ensuring coverage and response capabilities. This pivotal role requires a professional with an understanding of the industry’s best practices as it relates to customer service, incident response, threat intelligence, safety and security, emergency management, and escalations. The Security Analyst will report directly to the Operations Center Manager. This position is 100% in person. 
 

Core Duties and Responsibilities

• Responsible for intake, triage and response to all calls to the Command Center, which may include persons in distress, acting as a calm and collected security point of contact. 

• Ability to review intelligence feeds quickly, escalating threats to the client's employees and offices to incident management channels, acting as a conduit to action results. 

• Maintain meticulous data keeping for incident management and tracking. 

• Respond, compile and report all information regarding security incidents that may occur during the course of duty. 

• Operate multi-line telephone. 

• Provide assistance to Success Academy with incident-related requests and support. 

• Escalate without delay critical event information to the Command Center manager as outlined in the Standard Operating Procedures. 

• Identify and prioritize emergency situations as they develop. 

• Communicate effectively verbally and in writing with a diverse group of people to include C-Suite executives, support staff, security operators, law enforcement and operation centers. 

• Perform Operations Center functions such as entering and updating client data, maintaining duty logs, updating and organizing company shared drive files and applications. 

• Proactively seek efficiencies across all functions of the Command Center. 

• All other duties as assigned. 

Competencies and Attributes

• Alignment with Success Academy’s principles of corporate culture and goals (see Appendix). 

• Excellent verbal and written communication skills. 

• Ability to manage multiple tasks concurrently. 

• Exceptional vigilance and attention to detail. 

• Strong analytical and problem-solving skills. 

• Excellent interpersonal and communication abilities. 

• Ability to work independently and make decisive, well-informed decisions. 

• Proven capability in handling high-stress situations and de-escalating conflicts. 

• Emotional intelligence and awareness to handle high stress situations with candor. 

Qualifications and Skills

Qualifications:

• 3 years experience in emergency management, crisis management, emergency operations centers, or a related field. 

• Experience working in a GSOC preferred. 

• Familiarity with OSINT intelligence and investigative tools. 

• Bachelor’s degree in Security Management, Emergency Management, Criminal Justice, International Relations, Security Studies, Political Science, or a related field preferred. 

• Familiarity with video surveillance, access control, threat intelligence, mass notification, and incident case management systems. 

• Familiarity with Microsoft 365 products. 

Position Type and Schedule

• This is a full-time, in-person position located in McLean, VA.
• Salaried, exempt professional.
• Shift schedule.
• The Command Center operates 24/7.

• Exposure to stressful situations, such as challenging individuals or high-alert security issues.
• Exposure to sensitive and confidential information.
• Regular computer usage.
• Close and distance vision and ability to adjust focus.
• Frequent sitting and standing.

Equal Opportunity Employer Statement
Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status, or genetic information. If you need reasonable accommodation regarding the application process, do not hesitate to contact [email protected].

Appendix: Success Academy
Success Academy is a high-performing network of public charter schools in New York City, known for rigorous academics, structured classrooms, and a mission to empower children from all backgrounds to succeed. One of the most important elements of a successful work experience with Success Academy is alignment with its culture. 

At Success Academy, every employee strives to show ETHOS: excellence, team, humor, ownership, scholars (putting kids first). These five principles drive everything we do as an organization and fuel our success. It is who we are as an enterprise. And who we are is what we do.

The most important unspoken rules of Success Academy will be given to candidates during the interview process.